POLICIES

Arrival and Departure Policy Check-in - 1400 Hours Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Check out - 1200 Hours Late check-outs are available on request and subject to availability.

Identity Proof

In keeping with Government regulations, we request all guests (on single/double/triple occupancy) to carry a photo identity to present on check-in. Foreign nationals are required to present their valid passport and visa. Indian nationals can present any government issued photo identity/address proof card e.g., driving license, passport, Aadhar card or voter’s ID card. PAN Card will not be accepted. Also do keep handy proof of corporate affiliations, if you have made a corporate booking.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by a Credit Card. All major credit cards are accepted.

Cancellation Policy

Reservation must be cancelled 72 hours prior to the planned date of arrival. Reservations cancelled within 72 hours will incur a cancellation fee equivalent to one night's accommodation charge. All reservations made using promotional rates require full payment upfront and cannot be changed or refunded.

Guarantee and Cancellation Policy (for groups of 5 rooms or more)

We will be happy to confirm group reservations against an advance or on receipt of a valid credit card number and expiry date.

For room reservations

If you need to cancel/amend a guaranteed reservation, please do so 30 days prior to arrival. In case there is a no-show or cancellation/amendment of the conference/group (in part or full), within 30 days or less from the date of check-in, a retention charge will become due.

Child Policy

Up to two children below the age of 6 years can stay on a complimentary basis including breakfast in the same room.

For one child below 6 years and one child between 6–12 years, an extra bed will be charged based on the room/suite. Breakfast charge for children above 6 years will be 50% of the buffet price. For children above 6 years, an additional room/suite must be booked.

Your Favorite Things

If you have made a request for a specific bed type or smoking preference, we will try our best to accommodate it. Extra bed charges apply where required.

No Smoking

The Government of India has introduced a ‘no smoking’ rule for hotels, restaurants, and public places. Smoking is permitted only in designated smoking rooms. Please inform us when making your reservation if required.

Cancellation Policies

• General: Cancellation made after 12 noon, 72 hours prior to check-in will incur one night’s fee.
• BNX: Non-cancellable and non-refundable for the entire length of stay.

Guarantee Policy

Valid credit card details are required. Debit cards are accepted on our website.

Booking and Payment

All bookings are subject to availability and confirmation. Payment must be made in full at the time of reservation unless otherwise agreed upon. Various payment methods are available on our website.

Refund Policy

Upon receiving a cancellation request, the hotel will contact the bank to handle the refund. It may take 15–20 business days depending on banking processes.

Privacy Policy

Alivaa Hotel is committed to protecting your privacy. We outline how we collect, store, and safeguard your information.

Guest Conduct

Guests are expected to behave responsibly. Any damage to hotel property will be charged to the guest account.

Use of Information

Your information is used to process bookings, provide customer service, and send promotional offers (only if opted-in).

Information Sharing

We do not share information with third parties except to process your booking or comply with legal requirements.

Data Security

We implement appropriate measures to protect your data from unauthorized access, alteration, or disclosure.

Changes to This Policy

This Privacy Policy may be updated occasionally. Updates will be posted on the website.

Contact Information

For cancellation or refund requests:Email: stayalivaa@alivaahotels.comPhone: +91 124 4170000
Merchant Legal Name: LIBERATE HOTELS AND RESORTS PRIVATE LIMITED
For further assistance, contact us directly.